We commit to deliver the product to the address indicated by the customer during the purchase process.
Once the order is confirmed, the delivery will be made at the indicated time and within the agreed timeframe.
Deliver the goods to the recipient's door.
Additionally, during the shipping process, all products will be carefully inspected with the recipient to ensure their quality and integrity.
The goods will be delivered only to the recipient indicated in the order or to another person duly indicated in the order.
SHIPPING PERMISSION
We deliver orders only to the specified recipient in the order. Delivery to neighbors, friends, or other people is not allowed unless the customer has the corresponding permission to do so.
We recommend that you designate another authorized person to receive the order if the main recipient is not available.
DELIVERY TO TEMPORARY PERSON
Customers can pre-specify a delivery address and an alternative name if the main recipient is not available at the time of delivery. This allows another authorized person to receive the order instead of the main recipient.
DELIVERY FOR PERSONS WITH PHYSICAL OR MOBILITY DISABILITIES
If the recipient has any physical or mobility disability, our delivery team must provide sufficient assistance to receive the order safely and comfortably.
We always leave photographic evidence of the delivery as a security measure to record a successful delivery.
DELIVERY TO PERSONS WITH MENTAL ILLNESSES
Our delivery team shows sensitivity and understanding towards people with mental health disorders. However, please note that we do not make deliveries to individuals in these circumstances and, therefore, we recommend that customers designate another recipient or person to receive the goods.
DELIVERY TO PERSONS UNDER THE INFLUENCE OF SUBSTANCES
Our delivery team will be careful if the recipient is under the influence of substances such as alcohol or drugs. However, please note that we do not make deliveries to individuals in these circumstances and, therefore, we recommend that customers designate another recipient or person to receive the goods.
DELIVERY TO MINORS
Our distribution team is committed to ensuring safe and responsible delivery.
However, we do not make deliveries to minors.
We recommend that customers designate a responsible adult as an alternative recipient to receive the shipment.
If the delivery of an order cannot be completed due to the unavailability of the recipient or lack of another contact person, our team will take steps to inform the customer of the situation.
We will explain to the customer in detail the failure in the delivery and provide instructions on how to proceed.
If the customer cannot be contacted that day, the order will be returned to the distribution center for further processing.
Additionally, our customer service team is always ready to help customers reschedule deliveries or take other necessary actions.
If the order cannot be delivered in the next 5 days, the order will be canceled.
Ultimately, we are committed to providing our customers with a satisfactory solution, whether it is the successful delivery of their order or the application of our return or refund policy if necessary.
ADDRESS CORRECTION
If an incorrect shipping address is detected, we will contact the customer to request correct and complete information.
If we are unable to contact the customer within a maximum of 72 hours or the required information is not provided, the order will be canceled and the customer will be refunded.
REGULAR ITEMS
These are shipments of products that meet standard dimensions and weights, ensuring a more flexible and efficient delivery process.
HEAVY OR LARGE ITEMS
For products that exceed normal size and weight, we require special handling and extend delivery times.
We provide the necessary care and attention to ensure that these products arrive at their destination in the best possible condition. These products may include appliances, construction materials, and large items.
SPECIAL DAIRY PRODUCTS
These products are processed and shipped under controlled temperature conditions to ensure they arrive at their destination in optimal conditions, preserving their freshness and natural flavor.
Additionally, our differentiated delivery system prioritizes shorter delivery times for dairy products, reduces the time that dairy products spend outside the refrigerator, and increases their shelf life after delivery.
RELATED COMPANIES
Delivery by partner companies involves the direct delivery of products by the corresponding supplier (for example, a bakery, a pastry shop, a café, a restaurant, a grocery store, or a florist). These deliveries differ from regular deliveries in that they are managed and shipped by the store in question, not by our distribution center. Additionally, we offer the option to choose a delivery date for these delivery methods, providing customers with more flexibility when planning their orders.
EXPRESS DELIVERY
Express delivery services allow customers to purchase and recipients to receive goods on the same day, ensuring the speed and efficiency of delivery.
Through our store, customers can access various product categories from our partner stores and place orders conveniently with fast delivery options visible on relevant products. We prioritize categories with high demand and lower volume, such as fresh food, household cleaning products, personal care products, beverages, etc.
Items that are eligible for express delivery will be marked in the store with a special yellow label that says "Express Delivery".
Delivery of goods by courier will take place between 8:00 AM and 5:00 PM.
Items purchased outside the indicated business hours of the messaging service will be scheduled for delivery the next day (i.e., during the early hours of operation of the messaging service).
TOTAL DELIVERIES
A complete delivery is completed when all the items requested in the order are prepared and ready for shipping to the recipient.
In this case, the shipment will be made to the address provided during the purchase process, ensuring the delivery of all items in a single shipment.
However, this option assumes that the order does not include items from affiliated stores, appliances, heavy products or special dairy products that require special handling during delivery.
PARTIAL DELIVERY
Partial deliveries occur when a part of an ordered product requires a specific allocation type due to its composition or size.
In such cases, the customer will be notified of the items pending shipment and the available items will be shipped at that time.
This allows the recipient to receive part of the order on time while the delivery of the remaining products is processed.
This approach is especially suitable for products related to affiliated stores, appliances, heavy products or special dairy products that require different handling during delivery.
CONFIRM THE RECIPIENT'S IDENTITY
To ensure accurate delivery, we request the recipient's identification document to verify their identity.
Our staff will ensure that the card information matches the purchase order information to guarantee the correct delivery of the item. This procedure also applies to authorized alternative recipients.
CHECK THE PRODUCT WITH THE RECIPIENT
All products will be thoroughly inspected along with the recipient during shipping. This step is very important to ensure the consistency of the delivered product. The recipient will have the opportunity to inspect each item to ensure it matches the order and is in the best condition.
Any discrepancy or damage to the product must be documented and reported immediately for resolution.
The plastic bag can be opened during the inspection. This practice is carried out in accordance with the store's policy to ensure transparency in the delivery process.
Open the bag at specific points in a controlled and careful manner, ensuring that the seal remains intact.
The measure allows for taking photographs of any missing product in the supplier's sealed bags, verifying that the contents are not damaged and facilitating claims against suppliers in case of shortages.
ORDER CONFIRMATION AND VERIFICATION
Once delivery is made, the recipient must sign the order compliance certificate, confirming receipt of the item.
This signature not only confirms receipt of the item but also that it meets the required characteristics and specifications.
If you are not satisfied with the delivered products, you have the right not to sign the receipt.
However, once the coupon is signed, the store considers that the delivery has been made without problems and incidents.
Additionally, a copy of the delivery slip will be given to the recipient with information about all the delivered goods.
What should I do if I have a problem with the delivery because I received incorrect, damaged, or unsatisfactory products?
In case of any problem with the delivery, such as receiving incorrect, damaged, or unsatisfactory products, you should contact the customer service of ComerciArte immediately after becoming aware of the problem.
This can be done through various communication channels of the store, such as claim forms, email, phone, or online chat.
When reporting a shipping problem, it is important to provide accurate information, such as the order number and the affected product. This includes a clear description of any faults, damage, or dissatisfaction and even photographs if available.
The more information the customer provides, the faster and more efficiently the problem can be resolved.
Customers have up to 15 days from the date of receipt of the product to file a claim. After this period, the store will no longer be able to accept the claim.
USER AGREEMENT AND MODIFICATIONS
This website reserves the right to change this shipping policy at its sole discretion or to change this shipping policy regarding any customer who is considered to be abusing this shipping policy. Any revision or change will be binding, contractual, and effective immediately upon its publication.
It is the user's responsibility to periodically review this website, including the current version of our shipping policy.
For any issues with products and services, questions, requests, complaints, warranty information, assistance with purchases, and other matters related to activities conducted through ComerciArte, you can contact our customer service representatives:
Phone: +53 53414036
Email: comerciarte90smae@gmail.com
Online chat: Click on the chat icon in the bottom right corner to communicate with a representative in real time.